Direct message the job poster from Keiser UK
Head of Sales & Operations: UK & Ireland | Business Development, Leadership
JOB DESCRIPTION
JOB TITLE Office Administrator
REPORTS TO Office Manager
We are seeking a proactive and reliable Office Administrator to join our dynamic team. As an Office Administrator, you will play a vital role in ensuring the smooth and efficient operation of the office, covering administration tasks and keeping the outsourced service department organised and updated daily.
PURPOSE OF ROLE
To work alongside our service provider to facilitate an organised and smooth visit of Technicians to customers. To complete all admin tasks efficiently and support team members.
To organise and plan the required work on customer premises, ensuring smooth operations, and coordinating with customers and Technicians.
KEY RESPONSIBILITIES
* Deal directly with customers via phone and email, producing quotes and invoices, processing credit card payments, requesting Purchase Orders, advising, and resolving queries.
* Liaise with customers and the service provider to organise daily work schedules, booking jobs on customer premises across the UK, and recording details.
* Keep schedules updated and respond promptly to customers regarding cancellations or changes.
* Work from job sheets for follow-up calls, parts requests, create certificates, and invoices. Update records on Word and spreadsheets.
* Pick and book parts for invoices, ensuring stock records are accurate.
PERSON SPECIFICATION
Experience in administration within a fast-paced commercial environment, such as servicing.
Skills and Abilities
* Excellent planning, organisational, and customer service skills.
* Effective issue resolution with customers.
* Good geographical knowledge of UK roads for planning journey times and keeping up-to-date with journey difficulties.
* Ability to plan and prioritise own work.
* Effective communication via phone and email.
* Proficient with Word and spreadsheets.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
Industries
* Wellness and Fitness Services
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