My client is looking for an TLO (Tenant Liaison Officer) for a permanent position based in Gateshead. Based in Gateshead offices but covering North East Typical working week 37.5 hours (Monday - Friday - 08:30am - 5:00pm) Salary £31,000 per annum Company van provided Permanent role Previous experience working withing in a similar role highly desired Our Tenant Liaison Officer sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. An outline of your responsibility - Tenant Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments Carry out site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Manage any reporting required for the ContractsTo apply for this role you must be able to provide: Proof of right to work At least 1 reference to validate previous experience working within in a similar role Must have driving licenceApply for this role online or contact Brandon on (phone number removed)