Base Salary of £26,000.00-£29,000.00 plus performance bonus potential of up to £9300 (OTE £38,300)
Job Description
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
As we continue to grow from strength to strength, our team is growing and we would love to consider your application!
The role
We are looking for a Senior Sales Advisor to join our team at our showroom in Quorn, Leicestershire, as a Senior Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.
Key responsibilities
As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.
Additional responsibilities
Answering incoming sales calls
Making outbound calls to our customer database
Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
Updating the CRM system with relevant client information and daily activity
Arranging samples to be dispatched
Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
Problem resolution
Handle customer complaints
Guide the sales team in closing sales
Assist with new starter inductions and training
Skills required
Experience in a sales environment
Experience in the luxury goods market (desirable)
Knowledge of interiors (desirable)
Extremely well organised and able to prioritise tasks
Enthusiastic and hands on this is a busy, fast-paced company
Self-motivated with the ability to inspire those around you
Strong customer focus
Excellent communicator
Minimum of 2 years sales experience
Must have experience in using a CRM
Familiar with Microsoft office
What we offer:
A great place to work with a friendly and welcoming team
Competitive salary package.
Employee assistance program.
Competitive holiday allowances with the option to buy holiday.
Enhanced parental leave.
Company pension.
Healthcare cash plan provided by Simply Health.
Employee and friends and family discount on Quorn Stone products.
Employee wellbeing initiatives with Mental Health First Aiders available across the business.
2 volunteering days each year.
Working hours
37 hours per week, with 2 days off, this will include weekend working.
Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)
Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)
#IMP
Additional pay:
Bonus scheme
Benefits:
Company pension
Employee discount
On-site parking
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Job Types: Full-time, Part-time
Pay: £26,000.00-£38,300.00 per year
Benefits:
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
On-site parking
Ability to commute/relocate:
Bury St. Edmunds IP30 0UQ: reliably commute or plan to relocate before starting work (required)
Experience:
Sales: 2 years (required)
Customer service: 2 years (preferred)
Work Location: In person
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