Company Description Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain.
The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral.
Where great people work together we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.
Position As the Group Operations Associate for the Alderley edge and Wembley offices you will:
Operational Excellence
Lead and optimize day-to-day operational workflows across departments
Identify process inefficiencies and implement scalable solutions
Develop and maintain SOPs, documentation, and best practices
Ensure operational compliance with internal policies and industry standards
Data & Performance Management
Track, analyze, and report on key operational KPIs
Build dashboards and performance reports for leadership visibility
Use data insights to drive decision-making and resource allocation
Monitor SLAs and service delivery performance
Cross-Functional Collaboration
Partner with IT, Sales, Finance, Customer Success, and Product teams
Support system implementations and operational rollouts
Lead or contribute to cross-functional strategic initiatives
Project & Systems Management
Support automation and systems optimization initiatives
Assist with CRM, ERP, or internal tools management
Drive continuous improvement and digital transformation projects
Administrative Duties of Executive Support
Manage complex calendars, scheduling, and prioritization of meetings
Coordinate domestic and international travel arrangements
Prepare agendas, presentations, reports, and briefing materials
Track action items and follow-ups to ensure timely execution
Screen communications and manage executive correspondence
Requirements
Essential:
1-3 years of experience in Operations, administration, logistics or a related role
Ability to work independently and collaboratively
Strong organisational and time-management skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office or Google Workspace
Desirable:
Experience in a fast-paced, global, or tech-driven environment preferred
Experience in extracting and manipulating large data files
Strong interpersonal skills with proven ability to negotiate, influence and generate confidence, trust and respect
Awareness of industrys main competitors
Demonstrates experience of working with vendor programmes
Other information
Benefits:
£40k
Private Medical Insurance
Healthcare scheme
Excellent contributory pension scheme
Life Cover
Online retail discounts
Cycle to Work scheme
Full training programme with continuing professional development
Opportunities for promotion and career progression
At QBS, we do more than distribute software we optimize how it reaches the market.
We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities.
Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape.
Our ecosystem is designed to deliver tangible value:
For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion.
For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth.
The Group Operations Specialist role ensures smooth daily operations and supports both Operations and Revenue Operations. The role focuses on process efficiency, cross-department coordination, and executive support for the CRO and COO. The ideal candidate is detail-oriented, analytical, and able to manage multiple priorities in a fast-paced environment.
Our Commitment to Inclusion:
At QBS, diversity and inclusion are fundamental to how we operate and grow as an organization. We are committed to building a workplace that reflects a broad range of backgrounds, experiences, and perspectives, recognizing that diverse teams drive stronger performance, better decision-making, and long-term success.
We foster an environment where all employees are treated with respect, have equal opportunity to succeed, and are empowered to contribute meaningfully. We welcome talent at every stage of career development and value individuals who demonstrate professionalism, capability, and a commitment to making a positive impact.
Please note: this is a hybrid role, working from the office 3 days a week, with an expectation to visit our London office on a regular basis to support our CRO based in Ealing.
Regrettably we are unable to offer sponsorship or relocation for overseas candidates.
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