Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients.
This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.
Key Responsibilities
* Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
* Lead contract negotiations and upsell discussions that align client and company goals
* Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
* Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
* Support the onboarding of new clients and coordinate smooth handovers between teams
* Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
* Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
* Assist junior colleagues where appropriate and contribute to knowledge sharing within the team
* Resolve product-related issues efficiently by liaising with technical teams
What you’ll need for success:
Essential:
* Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting
* Proven experience managing multiple B2B accounts in a target-driven environment
* Strong analytical abilities and excellent proficiency in Microsoft Excel
* Excellent verbal and written communication skills
* Self-motivated with a demonstrable ability to learn new skills independently
Desirable:
* Familiarity with data-driven customer success strategies and/or CRM platforms
Please reach out to Aoife Quinn at aoife.quinn@realtime.jobs for further details.