Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in Luton, LU1 3LG
STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
* 20 hours per week
* 08:00 - 12:00
* Monday - Friday,
* £14.75 PH
* Responsibilities:
* Meet and greet all staff, visitors and contractors in a professional and personable manner
* Deliver a consistently high-end customer focused experience
* Embody a high-performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast changing priorities
* Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
* 5 year checkable history
* Exceptional Customer service skills
* Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
* Highest quality personal appearance
* Flexible, professional and adept at working under pressure
* Outstanding written, verbal and oral communication skills
* Customer oriented with a passion for high-level service
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive
* Punctual and trustworthy
* Able to use initiative and highly adaptable
* Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
* Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
Company Benefits
Health & Wellbeing
* Company pension and advice and planning
* Life assurance scheme
* Discounted gym memberships
* Wellness advice and support, including financial, emotional and physical
* Dental and Physical Health Plans
Lifestyle Benefits
* Cycle to work scheme
* Car lease and new car purchasing schemes
* Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
* Mortgage Advise
* Payroll ISA's
* Eligibility for Costco Membership
Learning & Development
* Support with further education
* 100's of eLearning courses
* Accredited courses by C&G, ILM, IOSH and SIA
* Leadership Development programs both local and global
It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
* Career Growth: Clear pathways from apprenticeships to leadership programs.
* Inclusive Leadership: A culture of respect, transparency, and collaboration.
* Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks – Safe spaces to connect and influence policies for change.
* Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
* Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
* Health & Well-being Programs – Mental health support and workplace wellness.
* Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
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