Client support executive

Client Support Executive – FST

Location: Hybrid – 2 days in Wilmslow Office

We’re Citation Group, a group of businesses on a mission to make life easier for small and medium‑size companies. Running a business is tough: you’re spinning plates to keep customers happy, stay on top of rules and regulations, look after your team, and grow.

Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being industry leaders, empowering our team, and fostering a culture of support and innovation. We’ve just been named one of the Sunday Times Best companies to work for.

The Role

You will be responsible for contacting current clients and booking visits for our Field Consultants, accepting our core values of being energetic, positive and supportive, and focused on putting the client at the heart of everything you do.

• Client Engagement: engage with businesses, understand their unique needs, and book client visits accordingly.
• Building Relationships: develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
• Objection Handling: skillfully handle objections, address concerns about service or booking visits on time.
• Adaptive Communication: adapt and vary your communication style to resonate effectively with diverse audiences; this is a busy, fast‑paced role where a high volume of outbound calling to clients will be required.

What we’re looking for

Whatever your background, we want people who are passionate about great customer service. The successful candidate will have strong organisational skills, manage multiple diaries, have excellent communication skills and a first‑class telephone manner. As a natural problem solver, they will take ownership of queries from start to finish, anticipating needs and offering solutions.

Perks

• 25 Days of Holiday + 8 Bank holidays.
• Birthday day off.
• Post‑Wedding extra holiday.
• Support for growing families (vouchers and special perks).
• Private healthcare.
• Pet‑parent leave (day off for a new furry friend).
• Community days for volunteering.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements.