IFA Administrator
Location: Bromsgrove (office based)
Salary: £27,000-£30,000 DOE
About the Role
An established and growing financial services firm in the West Midlands is seeking a Senior IFA Administrator to join its expanding team. The business provides mass-market financial advice across pensions, investments, mortgages and insurance, with a strong focus on delivering clear, straightforward guidance that gives clients peace of mind.
The company is dynamic and forward-thinking, with a strong client-first culture and a supportive, values-driven working environment. Teamwork, integrity and respect sit at the heart of how the business operates. This is an excellent opportunity for an experienced IFA Administrator to join a high-performing team and play a key role in supporting advisers to deliver an outstanding client experience.
The firm is an equal opportunities employer and is committed to building a diverse and inclusive workforce. All applications are considered fairly and without discrimination.
This is a varied role covering a wide range of administrative and technical responsibilities, offering strong development opportunities within a professional financial planning environment.
Key Responsibilities
* Working closely with advisers to manage the full new business process from start to completion
* Handling day-to-day client and provider enquiries
* Obtaining relevant information from providers
* Making outbound and receiving inbound telephone calls
* Preparing for client meetings, including quote requests, valuations and appropriate literature
* Preparing and submitting applications and supporting documentation to product providers
* Chasing providers through to case completion and resolving any issues that arise
* Inputting new business proposals into the back-office system in line with internal procedures
* Ensuring records are fully updated to support accurate management information reporting
* Ensuring all cases are compliant with internal procedures and industry regulations
* Processing fund switches and withdrawals in line with client instructions
* Report writing
The Ideal Candidate
You will be:
* Self-motivated and highly organised
* Client-focused and professional
* Proactive, positive and an excellent communicator with a strong telephone manner
* Strong at building rapport
* Confident using IT systems, particularly Microsoft Office
* Detail-oriented, with a high level of accuracy
* Comfortable multitasking and working to deadlines with minimal supervision
* Keen to work within a high-achieving, committed team
* Discreet and highly protective of confidential client data
Experience & Qualifications:
* Minimum 2 years administration experience within an IFA environment (essential)
* Good knowledge of pensions and investments (desirable)
* CII Financial Services exam passes or working towards qualifications (desirable)
Package
* Salary: £27,000 – £30,000 per annum (dependent on experience and qualifications)
* Quarterly bonus scheme (subject to probation and performance)
* Company pension
* Private medical insurance (post-probation)
* Cash plan (post-probation)
* Full exam support (exams funded, bonuses on completion, 1-1 coaching from experienced team)