Our 13 UK&I Managed and Leased Hotels have been on an exciting journey building and embedding a culture of continuous improvement, and we are now looking for a Director of Transformation to continue to lead this journey while our incumbent Director of Transformation is out of the business on maternity leave. With full support from our Director of Operations UK&I, Chris Ireland, you will drive this large-scale CI change by providing inspirational and a clearly defined strategic approach to embed a culture of Continuous Improvement and enable our hotel General Managers to deliver lean projects across the region. The person in this role will be able to establish strong relationships with our hotel leaders, providing expert guidance, and offer further training coaching and mentoring to project leads. The role itself will maintain clear communication and a framework to maintain the progress of our Hotels on their CI projects as well as leverage opportunity to scale initiatives through effective programme management; presenting data-based insights and analysis to our off property senior leadership team to enable decisions on recommended future change and transformation that adds value to our business, as well as oversee and track project development and progress across all hotels.
Responsibilities
* Drive large-scale CI change by providing inspirational and a clearly defined strategic approach to embed a culture of Continuous Improvement.
* Lead improvement and transformation initiatives with inspirational influence to evolve a continuous improvement culture.
* Establish strong relationships with hotel leaders, providing expert guidance and training, coaching, and mentoring to project leads.
* Maintain a clear communication framework to track the progress of CI projects and scale initiatives through effective programme management.
* Present data-based insights and analysis to the off‑property senior leadership team to enable decisions on recommended future change and transformation.
* Oversee and track project development and progress across all hotels.
Qualifications
* Leadership style that can effectively lead improvement and transformation initiatives, winning hearts and minds with inspirational influence.
* Experience in building strong relationships and a collaborative approach with key stakeholders to enable the CI strategy across multiple areas of the business.
* Experience in developing people through training, coaching, and mentoring.
* Strong analytical mindset, able to translate data and insights into effective communication for stakeholders.
* Establish and track metrics to evaluate the impact of improvements on process efficiency, quality, and waste reduction.
* Identify and analyze inefficiencies in processes and advise on areas for improvement, offering guidance and support to project teams.
* Create presentations and reports to senior leaders and key stakeholders on progress and results of projects and initiatives.
* 5–10 years of experience in Lean programmes.
Work Arrangement
At IHG, we give our colleagues greater flexibility and balance; you are likely to spend time working remotely, meaning this role could be based anywhere in the UK, with travel to our hotels when needed.
Benefits
* A highly competitive salary plus 10% bonus.
* 33 days paid holidays, generous maternity/paternity pay, enhanced sick pay, and subsidised childcare support.
* Worldwide employee and friends & family hotel room rates.
* 50% off on food & beverage when staying over in IHG properties on Employee Rate.
* Discounts on supermarket shopping, other shopping and experiences through our portal.
* Employee assistance programme 24/7 and employee healthcare plan.
* Opportunities for career progression, transfer around the world, and involvement in charitable and community activities (2 days paid volunteering a year).
* Support for your personal growth and development as an individual.
Equal Employment Opportunity
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
You must meet the legal requirements to work in the UK.
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