Job overview
We are seeking a highly organised Business Support Administrator to join our Speech & Language Therapy, Stroke and Neurorehabilitation team. This pivotal role supports the Head of Service, Therapies Leadership Team, and clinical teams by delivering efficient and effective business support services aligned with key operational and performance goals.
The post holder will have previous experience of supporting senior managers, have excellent communication skills, be proficient in Microsoft Office, SharePoint and data presentation tools and the ability to work independently, managing competing priorities.
You will work closely with the Assistant Business Manager and other Business Support Administrators to design and implement administrative processes that support HR, governance, finance, and performance management across the Directorate. The role also includes line management responsibilities of the Clinicial Team Administrator, project support, and maintaining digital systems such as SharePoint and MS Teams.
The post will have a flexible approach and be able to travel to other sites across East Lancashire NHS locations.
Main duties of the job
* Deliver efficient business administration services, supporting the Head of Service and Leadership Team on a daily basis, including handling sensitive HR, financial, and governance information.
* Manage and support the Clinical Team Administrator, providing coaching and mentoring.
* Organise and plan meetings for the senior leadership team, including agendas, minutes, and action tracking.
* Assist with project documentation, newsletters, social media updates, and urgent communications.
* Maintain and update systems such as SharePoint, MS Teams, and E-roster; input and present data using spreadsheets and dashboards.
* Support recruitment processes and coordinate induction for new staff, including access to systems and equipment.
* Maintain accurate personnel files, attendance records, and documentation for Charitable Funds.
* Identify and implement improvements to administrative systems and procedures.
* Contribute to induction and training programmes for administrative staff; support cross-directorate meetings and events.
* Uphold Trust values, equality and diversity principles, and comply with relevant legislation and policies.
Working for our organisation
East Lancashire Hospitals Trust, our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area.
We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
The post is designed to support the Head of Service, Therapies Leadership Team and clinical teams providing an efficient and effective business support administration service in line with the Directorate’s key operational and performance requirements (including HR, Performance, Governance/Patient Safety and Finance.
The post holder will work closely with the Assistant Business Manager in the design and delivery of administrative processes that support delivery of Trust/Divisional and Directorate policy and procedures.
The post holder will work as a member of the Therapies Business Support Administrator Team assisting with the development, delivery and performance management of all administrative processes required for the effective and efficient delivery of procedures across the Therapies Directorate.
The post holder will be responsible for the delivery of agreed administrative systems and processes across their designated service areas and Directorate wide in line with agreed procedures and protocols. Responsible for identifying issues, risks and opportunities for improvement in relation to business support processes.
Person specification
Qualifications
Essential criteria
* GCSE Level 4 or equivalent in English Language & Maths
* NVQ Level 3 Business Administration or equivalent level of experience or education
* T-Levels/NVQ/BTEC Level 3
Desirable criteria
* Leadership or Management qualification eg. Action Centred Leadership
Experience
Essential criteria
* Experience in a similar role with in-depth knowledge of Business Administration systems and processes
* Proficient in the use of Office 365/MS Teams, including intermediate Word, Excel, PowerPoint & relevant software.
* Supporting meetings with senior leadership teams
* A proven record of being able to work within set timeframes working to priorities and deadlines.
Desirable criteria
* Experience of administrative staff management, including sickness absence, training and development and performance management i.e., 1:1’s, appraisals
* Project support and management of associated documentation
Knowledge and Skills
Essential criteria
* Able to produce standard work guides and reports.
* Able to work unsupervised.
* High level of organisational skills and the ability to work autonomously and manage the allocation of workload across individuals.
* Able to produce clear and accurate written and verbal documentation.
* Knowledge and understanding of confidentiality & GDPR
* Ability to work effectively as part of a team.
Personal Attributes
Essential criteria
* Listen to views and opinions of others, demonstrate compassion, kindness and self awareness
* Value difference, diversity and inclusion and ensure fairness for all
* Flexible and adaptable to meet the changing needs of the service, taking on board new ideas, skills, and knowledge.
* Ability to understand and comply with detailed procedures.
* Commitment to continuous professional development
Other
Essential criteria
* Ability to travel between sites in a timely manner as required in accordance with the agreed job plan
Desirable criteria
* Ability to work flexibly to meet the needs of the organisation.