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Graphic Packaging International - Europe
Location:
Gateshead, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
JOB PURPOSE
The Customer Service Co-ordinator will deliver a first class service to our customers through excellent management of a portfolio of accounts allocated. They will have close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times.
They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts, delivering a high quality customer experience in line with business objectives and department targets.
SPECIFIC RESPONSIBILITIES
* Manage a full portfolio of accounts as allocated.
* Ensure department procedures are followed.
* Achieve department targets and KPIs through management of accounts.
* Provide timely and concise information to customers and internal teams.
* Collaborate with external Key Account managers to meet customer needs.
* Manage launches within your portfolio.
* Support team working within the department.
* Maintain effective communication across all areas.
* Conduct off-site visits to liaise with customers as required.
* Proactively develop solutions to departmental issues.
* Identify issues and recommend adjustments or resolutions.
* Grow product knowledge through training and collaboration.
* Monitor aged stocks, reserves, WIP status, and other tasks to meet KPIs.
* Ensure accurate data transfer from order to invoicing.
* Conduct full handover during annual leave.
* Perform other duties as directed by the Office Manager.
GENERAL RESPONSIBILITIES
MANAGEMENT
Pod specific
SUPERVISORY
Pod specific
BUDGETARY
None
HEALTH & SAFETY
General
CUSTOMERS
Internal/External
3RD PARTIES
N/A
SKILLS/QUALIFICATIONS
* Excellent telephone manner and communication skills, both written and verbal.
* Highly organized.
* Effective communicator at all levels, with ability to influence improvement.
* Ability to work under pressure to deliver high standards.
* Self-motivated with leadership qualities.
* Quickly process relevant information.
* Excellent organizational and time management skills.
* Personal integrity.
* Experience in fast-paced FMCG environment preferred.
* Strong commercial awareness and business acumen.
* Proficient in Microsoft Word, Excel, and Outlook.
* Ability to prioritize and identify process improvements.
INTERPERSONAL SKILLS
* Responsible, reliable, flexible, with a strong work ethic.
* Ability to work under pressure.
* Effective at prioritizing and adapting to change.
* Punctual, presentable, with good attendance.
* Reliable with a sense of urgency.
* Energetic, driven, analytical, results-focused.
* Positive attitude, committed, and able to build effective relationships.
* Influential, innovative, and strategic thinker.
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