Do you lead with care and approachability, creating a culture where people thrive?
Can you deliver both strategic insight and hands-on management to ensure smooth, efficient site operations?
Are you commercially aware and able to identify improvements that enhance customer satisfaction and drive business performance?
If so we have an exciting
Operations Manager
opportunity to join our Normanton site.
Purpose of the role
The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch of their retail, wholesale and web orders.
About us
Torque is an award-winning, end-to-end supply chain specialist, providing exceptional solutions to fashion brands and retailers for over 30 years. We always go the extra mile to help our customers' businesses succeed, which is why some of them have been with us since the very start. We have a core set of values that sets us apart from the crowd. They are the guiding principles that define how we conduct ourselves. Within each of those core values lies a set of brand behaviours that help us embody the brand values in our day-to-day lives. If these sound like you, then you could be a perfect fit for the team.
The Torque Mission is our commitment to our customers.
We all play a vital role in our customers' success.
They depend on us to make every element of our service as good as can be.
They rely on the strong personal relationships we create. Not just with them but within our team.
They trust us to go the extra mile, do everything we can to the best of our ability and continue to improve.
These values are our foundation and underpin every customer relationship we have. If we follow them, we'll continue to be successful together.
One team. One Torque.
We deliver our mission through our core values and behaviours.
What you do:
Communicating directly with the customers on all points relating to the processes and costs of operating their contracts.
Management of the direct staff resourses working on the contract(s) to ensure labour costs are within budgeted targets.
Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.
Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.
Maintaining appropriate customer contact with senior customer representatives.
Training of staff and managers to ensure that everyone is performing adequately in their role.
Implementation of any new policies and procedures.
Playing an active part in the site management team including assisting other contracts when required.
How you do it:
Show up and do your best every day.
Champion Torque. Approach work with excitement and curiosity, motivating others simultaneously. Keep up to date with industry innovations and opportunities. Use your knowledge to suggest changes that maximise revenue or improve processes
Develop a safety culture within the operation, ensuring the highest standards of safety are met at all times.
Create an environment of trust. Have difficult conversations when necessary and proactively ensure alignment with Torque Policies.
Responsibly act when others will not. Focus on where you add value and trust others to do the same.
Inspire confidence – use a creative approach to problem solving and to thinking 'outside the box'.
Embrace change and new ideas. You see adversity as a chance to grow and help your team accept and meet change positively.
Plan effectively for the team's strengths.
Proactively manage team performance by conducting meaningful performance reviews, career development conversations and training and document appropriately.
Approach work with energy, commitment, and diligence.
Always look for ways to reduce cost, waste, and have a positive environmental impact with the ability to work under pressure
Understand the importance of constructive criticism and receive it openly. Understand how your words and actions may impact others, learn new ways to effectively communicate and make people feel valued developing and maintaining positive internal and external relationships at all levels.
Person specification:
Excellent communication skills (both verbal and in writing)
A good level of numeracy
An understanding of current health and safety regulations
Understanding of basic employment law
Good IT skills (Microsoft Office and warehousing systems)
An innovative, positive and pro-active approach to change
Ability to perform under pressure
Able to use initiative and organise own workload
Able to motivate a team
Creative approach to problem solving and the ability to think 'outside the box'
Proven record of recent experience working in a multi customer operation
A flexible approach to work and the ability to work with changing demands (including shift patterns).
All applicants must be able to provide valid right to work documentation.