Job Description
Job Purpose:
The Workshop Controller role is one of the busiest and most pressurised roles within the Dealership. This role consists
of handing out work to Vehicle Technicians to ensure smooth running of the workshop. The role holder will also liaise
with the Service Department, and to be on hand to answer any queries from other departments and our customers.
The role is responsible for ensuring all incoming work is planned then managing the time and resource.
Workshop Controller assigns technicians to tasks ensuring productivity is maximised and that deadlines are adhered
to. As line manager for technicians the role holder is responsible for performance management, coaching and
development of the team.
Quality checking, ordering of parts, audit and compliance as well as health and safety are also important elements of
this role.
This role is also Customer facing and may include road tests and managing query resolution.
As with all positions within dealerships, Workshop Controllers are expected to uphold the highest ethical standards.
Job Duties
? Customer Satisfaction (CSI): To assist management in implementing and maintaining effective processes to
achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
? Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of
hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating
product sales.
? Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and
overall efficiency.
? Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.
? Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts
availability.
? Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
? Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are
adhered to at all times.
? Health and Safety: To ensure that a safe working environment is maintained in line with the Company's