Job Description Post Title: Customer Service Advisor (ICT Team) (2 vacancies) Location: Inverness Hours: 35 Hours Per Week Duration: Permanent Salary: £26,717 - £29,247 p.a. Salary placing will normally be at the first point of the scale. Contact Person: Emma Tattersall E-mail: Emma.Tattersall@highland.gov.uk Job Purpose: This is an exciting opportunity to become part of a new ICT team that is committed to delivering quality ICT services to The Highland Council. Delivering support as part of the service desk within the Council’s ICT Services team to provide a high quality, efficient and effective service to end users that delivers the desired customer service experience and improves customer satisfaction. Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact Business Support, T: 01955 608279 (24 hour voicemail) quoting the post reference number above. Please find the Job Description below. The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity, and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post. Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder. Requirements Relevant industry specific qualification(s); or Relevant proven experience that demonstrates a similar level of knowledge and understanding Experience in a related Customer facing role Experience in dealing with customers over the phone Experience working in a customer focussed Service Delivery environment Experience in working with desktop packages e.g. Office 365, Windows 10