Order intake and processing:
Receiving orders via telephone, email and any other medium made available such as on-line portals
Booking parts out of stock and preparing delivery notesOrder Picking/Dispatch:
Pick parts, package them securely, prepare address labels for couriers
Goods in/out
Receipt incoming spare parts into stock and locate them in parts dept
Book in warranty returned spare parts and locate in the quarantine area
When necessary, load and unload spare parts and equipment from delivery vehiclesCustomer Service:
Assist customers and internal staff with the identification of spare parts
Creating quotations for customers
Assist customers with queries related to departmental issues – such as late deliveries, incorrect parts etc.
Update customers with ETAs
Training
Supply Chain Warehouse Operative Level 2 Standard qualification
End Point Assessment
Work based training
Qualifications required
GCSE or equivalent English (Grade 9-4 (A*-C)) essential
GCSE or equivalent Mathematics (Grade 9-4 (A*-C)) essential
Skills required
IT skills
Organisation skills
Presentation skills
Prospects
Upon successful completion of this apprenticeship you will be offered a permanent position as a parts advisor.
Qualification / Standard : ST0259 Supply chain warehouse operative
Duration 15 months
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