Vacancy Information The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £18.34 - £19.86 Temporary maternity cover until 4th July 2027. Days and Hours of Work: Working days and times will vary, to be discussed further with the preferred candidate. To start asap. Job Details To respond to vulnerable and elderly customers who require urgent assistance e.g. ambulance or personal contacts. To assist with customer enquiries regarding a range of Council services across a number of Local Authorities in compliance with said authorities specific policies and procedures. To monitor Public Space CCTV and provide support to Police and Anti-Social Behaviour Officers in the discharge of their duty. Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ‘ East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them. Job Requirements Relevant Qualifications Educated to Higher Level, NC or SVQ level in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience. Level 1 Disclosure Clearance This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement. Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website. Additional Information For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us. If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.