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Salary: Grade 4 salary band. Appointments for this role will usually be made at £30k (Liverpool) plus £2k market forces premium (MFP).
The Royal College of Physicians (RCP) is recruiting a desktop support analyst to join the team at our Liverpool site.
Purpose and scope of the role
As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include handling incidents or service requests using the incident reporting and request fulfilment processes.
As an RCP desktop support analyst, you should have a can-do, optimistic attitude and a strong working knowledge of IT service operation, transition, and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a dedication to service excellence.
You should have significant experience in a similar role, be educated to A level or professional standard (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified Professional), and have excellent spoken and written English.
Please see the full job description for more information about what we expect from you in this role.
Benefits include:
Working at the RCP comes with many benefits designed to ensure you feel valued and supported. These include:
* 27 days annual leave plus bank holidays
* Group personal pension plan with 7% employer contribution
* Interest-free season ticket loan
* Life assurance
* Annual pay award
* Employee assistance programme – 24/7 advice and support for work-related and home life issues
* Occupational health services, including health assessments and workstation evaluations
* Cycle to work scheme
* Corporate eye care scheme
* Professional training and development opportunities
* Enhanced maternity and paternity pay
* Staff discounts on cinema tickets and high street brands
The Liverpool role is based in a new building in Paddington Village, renowned for its biophilic architecture designed to promote mental and physical wellbeing.
About the RCP
The Royal College of Physicians (RCP), founded in 1518 by King Henry VIII, is a professional membership body for physicians, with over 40,000 members worldwide. We focus on education, improvement, and influencing health and healthcare policies.
We value an inclusive culture and welcome applications from all backgrounds. Our core values include care, learning, and collaboration. Join us to help realize our vision of optimal health and healthcare for all.
How to apply
Please submit your up-to-date CV. For questions about the application process or the role, contact us at [contact details].
Interview date: TBC
Shortlisted candidates will undergo a telephone interview, with successful candidates invited for an in-person interview.
The RCP encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.
We are committed to diversity and inclusion, reflecting the diverse communities we serve.
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