To provide an efficient, effective and high-quality clerical and reception service within designated Health Centres associated with Hillingdon Community Adults and Children’s Services. To act as front of house and receive, assist, and direct various patients, staff, and visitors to appropriate services.
To provide general assistance and support basic administrative needs of the Hillingdon Community Teams located within sites. The postholder will be expected to work closely and in synergy with the wider Hillingdon Administration service including dedicated Community Administrators.
This role may require working across the clinics sites on a rotational basis, and may include evening and weekend cover. The postholder may be required to provide short notice cover across the sites for annual leave or sickness.
The postholder may be required to work alone and adhere to local Lone Working Policies.
To work as part of a team providing reception support front of house meet and greet, giving basic information and dealing with drop-in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate.
• To have a good general understanding of Hillingdon Adults and Children Community Services in order to effectively provide information and advice.
• To operate the telephone system dealing with enquiries and redirecting as necessary.
• To maintain an effective message taking system, recording messages for staff and being responsible for seeing that they reach their destination.
• To facilitate the booking and use of interpreting or transport services as required.
• To enter and maintain basic information around appointments on the patient information system.
• To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
• To participate in maintaining an up to date display of health education literature within the reception area.
• To assist in providing general office support to community staff, e.g: filing, shredding, distribution and sending of post.
• To ensure good Health and Safety practices at all times.
• To maintain and order general supplies and stock of stationary and other basic clinic supplies as directed by the Clinic Supervisor/Team Leaders.
• To work in other areas of the trust, as required by the needs of the service.
We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.
Our values
• Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
• Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
• Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to
enable them to develop and grow.
• Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
To work as part of a team providing reception support front of house meet and greet, giving basic information and dealing with drop-in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate.
This advert closes on Friday 29 Aug 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .