If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you'll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You'll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them – all while supporting sales through genuine, feel‑good service. You'll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you'll play a vital role in helping them feel healthier, happier, and more confident in their choices.
Key responsibilities
* Report to the Assistant Manager and support all health and wellness brands, providing expert, unbiased advice to ensure customers receive the best experience.
* Use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in‑store and Online Doctor services, and refer to the dispensary or pharmacist where necessary.
* Engage customers using your sales and communication skills every day to support their diverse health needs.
* Support team success as a sales‑based role with no commission or performance‑based commission structure.
* Complete the Healthcare Training Programme at NVQ2 level.
* Maintain store appearance by keeping shelves well stocked, cleaned, and tidied throughout the day.
Essential skills and experience
* Enthusiasm and passion for health and wellness.
* A warm, approachable manner and confidence to initiate conversations with customers.
* Ability to put customers at ease so they feel comfortable sharing sensitive or graphic healthcare needs.
* Self‑motivated, sales‑driven, and focused on delivering a great customer experience.
* A team player who loves contributing to the team and store success.
* Digitally savvy and comfortable embracing technology and the omni‑channel offering.
* Proactive approach to learning about new products and services to deliver a seamless and holistic health and wellness experience.
* Prepared to complete a Healthcare Training Programme (NVQ2).
Desirable skills and experience
* Experience working toward sales targets.
* Experience in a healthcare or wellness setting.
Benefits
* Boots Retirement Savings Plan.
* Discretionary annual bonus.
* Generous employee discounts.
* Enhanced maternity/paternity/adoption leave pay and a gift card for anyone expecting or adopting a child.
* Flexible benefits scheme.
* Free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
This is a permanent role. We require a commitment to the advertised hours on a permanent basis. Candidates should be flexible to work a variety of shift patterns throughout the week, including evening and weekend shifts.
The hourly rate for this role is £13.56 and up to £15.59 across selected locations within London. No previous experience required – full training will be provided.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
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