Account Manager – SaaS
Milton Keynes (Hybrid Working)
£40,000 + OTE
Sphere Digital Recruitment are working with a global SaaS leader who continue to expand their customer success and account management function in the UK. They are looking for an Account Management Executive to take ownership of a portfolio of medium-sized business accounts, ensuring long-term growth, renewals, and customer satisfaction.
You’ll be responsible for building trusted relationships across multiple stakeholders, driving adoption of the platform, and uncovering up-sell and cross-sell opportunities to maximise account value. This role offers the chance to join a market leader in cloud-based technology, where customer success and value are at the core.
The Role
* Own and manage a portfolio of SMB/mid-market customer accounts
* Drive renewals, upgrades, and cross-sell opportunities to achieve growth targets
* Build strong, trusted relationships with decision-makers and influencers across client organisations
* Create and execute tailored account plans with support from internal teams
* Identify risks to renewal or adoption and mitigate effectively
* Collaborate with customer implementation partners to ensure satisfaction and long-term value
* Strengthen relationships through regular client engagement and face-to-face meetings
* Forecast and track account performance, including renewal pipeline and upgrades
You
* 3–5 years’ experience in SaaS/software, with 2+ years in Account Management (SMB or mid-market focus)
* Track record of growing business within existing accounts and exceeding quota
* Experience with SaaS applications such as CRM, ERP, HRMS or similar preferred
* Strong consultative skills, able to position solutions and demonstrate value
* Excellent presentation, communication, and interpersonal skills
* Comfortable working in a hybrid/remote setup and open to domestic travel for client meetings
* Confident using CRM tools for account planning and reporting
Why Apply?
* Join a global SaaS leader in a customer-first environment
* Permanent contract with 25 days’ annual leave and pension contributions
* Macbook and WFH setup provided (screens included)
* Supportive, entrepreneurial culture with clear career progression into senior/leadership roles
* A vibrant international environment with ongoing professional development