Digital Process Designer | 9056 | Temporary Contract/Secondment Opportunity until 30th November 2027 | 37 hours per week | £37,280 – £39,152 per annum | Scale I | Norwich
About The Role
We’re seeking a proactive and organised individual to join our Digital Customer Experience team at Norfolk County Council as a Digital Process Designer. The purpose of this role is to develop and support NCC’s digital platforms that allow customers to engage with us digitally (contact us, request information, complete transactions/payments, report issues) and for tasks to be passed to back‑office teams as easily and efficiently as possible. This role is ideal for someone with strong project coordination and stakeholder management skills who can help drive digital service improvements from development through to deployment. You’ll be instrumental in managing the flow of work across teams, ensuring that digital processes are signed off, deployed, and transitioned into live service smoothly. While some technical understanding is needed, your ability to manage stakeholders, coordinate deployments, and govern sprint boards will be key.
Key Responsibilities
* Design, map and document digital processes that meet user needs.
* Coordinate stakeholder engagement to unblock work and ensure smooth approvals.
* Manage deployment planning and execution for digital services.
* Oversee sprint board governance and ensure tasks progress through delivery stages.
* Support service teams in transitioning digital processes into operational use.
* Collaborate with technical colleagues and suppliers to ensure integrations are tested and deployed effectively.
* Contribute to user acceptance testing and final sign‑off processes.
What We’re Looking For
* Understanding of end-to-end digital customer processes and best practice.
* Strong project administration or coordination experience.
* Excellent stakeholder and service management skills.
* Familiarity with agile delivery methods and sprint board tools.
* Ability to manage competing priorities and drive work forward.
* Comfortable working in a fast‑paced, collaborative environment.
Why Join Us?
You’ll be part of a supportive and forward‑thinking team committed to improving customer experiences through digital transformation. We offer flexible working arrangements, professional development opportunities, and the chance to make a real impact on public services in Norfolk.
If you would like an informal conversation regarding the role please contact Vanessa Lindsey.
Benefits
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
* Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working dependant on your job role and business need.
* Financial benefits such as:
o Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
o A Blue Light card for Fire Service and Social Care Workers.
o Relocation expenses (where applicable).
o An advance of your expenses if you travel for work.
o Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
o Tax efficient ways of getting extra pension and new bikes.
o Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility).
o A payment if you refer someone you know to a hard to fill job.
Important Information
Redeployment closing date: 21st October 2025 at 23:59.
All other applicants closing date: 28th October 2025 at 23:59.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
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