Overview
Join to apply for the Business Support Administrator role at Ian Williams Ltd. Ian Williams has an exciting opportunity for a customer focused Administrator (known internally as a Business Support Assistant) to join our Head Office team based in Chipping Sodbury.
Business Support are integral to the operational team’s successful delivery of our repairs and maintenance services across the UK, and we seek someone who relishes being such an important part of our thriving, fast paced and ever-expanding maintenance business.
Responsibilities
* Conduct a range of scheduled and reactive administrative tasks including answering high volume calls from customers, operatives and managers, data input, timesheet and wages processing in preparation for payroll runs, invoicing, letter writing and high volume, multiple mailbox management.
* Support the procurement and ordering of site materials, processing purchase order numbers, taking queries from the operatives, contracts managers and the client/customer, whilst seeing tasks through to completion/resolution.
What you will bring
* Education to GCSE level or equivalent (to include Maths and English)
* Experience in customer service based administrative work with the right willingness, drive, and commitment to deliver
* Excellent IT skills with MS Office, Outlook, and basic Excel
* Pro-active and can-do attitude for a fast-paced, high volume, reactive office environment
Working patterns
Due to the phone line opening times, the following shift patterns will apply and alternate each week between 7.30am - 4pm and 8.30am - 5pm with 1 hour for lunch, totalling a 37.5 hour working week. We also offer hybrid working — 3 days in the office, 2 days working from home.
Benefits
* Be part of our annual company profit share scheme
* 23 days annual leave plus Bank Holidays; you can buy up to 5 days or sell up to 3 days per year
* Employer pension contribution of up to 3%
* Life Insurance
* Flexible working options to support work-life balance
* Access to an employee assistance programme for health and wellbeing
About Ian Williams Ltd
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is the foundation of what we do. We are fully focused on equality and believe in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located on our website.
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