Job Description We are looking for a General Administrator to join our ReFi debt consolidation and distribution team. Reporting into the Head of Payment Strategies (REFI), you will speaking to customers and creditors (inbound and outbound calls) in addition to providing administrative support on debt consolidation Responsibilities will include: Daily monitoring of incoming payments You will prepare reconciliations and deal with transactional anomalies Meeting daily KPI's You will work with external underwriting teams to assist lenders with transactional processes Analyse client information by exception and assessing accuracy of data supplied Contact clients for additional information Manage incoming phone calls from clients Instruct payment processes in a timely manner Manage and escalate complaints Provide transactional and lead volume reporting Generate usage invoices You will be required to come into the Nottingham office twice a week