BUSINESS ADMINISTRATION APPRENTICE Location: Guardian House, West Bromwich B708GS Salary : £19,240.00 per annum plus excellent benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm Ready to impact a better future? As a Business Administration Apprentice in our Citizen Services team, you will support the delivery of the Restart programme which involves customer-facing tasks where you will provide effective administrative and telephony support to both the operations team and Restart participants, either in person at the delivery centre or via telephone. You may also support the wider administration team with apprenticeship and training programme delivery. Alongside your day-to-day responsibilities, you will undertake a Level 3 Business Administration Apprenticeship, with dedicated protected time to focus on your studies. What you’ll do as a Business Administration Apprentice Deliver consistently high levels of customer service to participants and internal teams Act as a professional and welcoming first point of contact in a front-of-house environment Manage reception duties and greet all visitors with exceptional customer service Serve as one of the main points of contact for incoming phone calls Capture data accurately and maintain database records Order office supplies and work uniforms/PPE Support office management tasks, including health & safety, archiving, and SMS processes Manage petty cash flow and process participant travel reimbursements Resolve issues efficiently and professionally Provide cover for Warm Handover Calls when required Undertake additional administrative duties appropriate to the role Does this sound like you? Strong organisational skills with excellent attention to detail Must hold GCSE Maths and English Grade C or above Confident communication skills, both face-to-face and over the phone Ability to input data accurately and at speed Good IT skills, including Microsoft Word, Excel, Outlook and PowerPoint Professional, reliable, and customer-focused approach Ability to adhere strictly to programme requirements and Serco policies and procedures Vetting and checks: This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Pension: Up to 6% contributory pension scheme Holidays: 25 days (pro rata) plus bank holidays Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.