Job description Job Title : Senior Delivery Manager Band: 5 Salary: £59,877 - £66,869 Location: Liverpool/Newport/Birmingham Contract Type: Permanent Hours: Full Time Closing Date: 25/03/2026 Interview Date(s): W/C 20/04/2026 (subject to change) Crown Commercial Service (CCS) will become Government Commercial Agency (GCA) on 1 April 2026. Please visit our website for further details. Insight into CCS - Webinar Watch our Webinar on the above link and gain valuable insight into CCS and our recruitment processes. Would you like to help shape and deliver digital products and services that underpin critical commercial services used across the public sector, ensuring they meet GDS standards and provide real value to government buyers and suppliers. Job Summary As a Senior Delivery Manager you will be accountable for the effective delivery of complex, critical products and services. You will have experience across a range of digital products and services, managing them throughout the entire product life cycle through agile methodologies, being responsible and accountable as the main point of escalation, whilst nurturing and developing the skills of junior Delivery Managers. You will champion user-centred, data-driven delivery, ensuring CCS digital services meet the Government Service Standards and are delivered through robust, and transparent governance. You will lead multidisciplinary teams through discovery, alpha, beta and live as a minimum, ensuring delivery aligns with CCS’s commercial strategy and organisational priorities. Directorate Overview The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services. Team Summary The role of the Senior Delivery Manager sits within the newly established Delivery Capability Domain within the Digital Data & Services Directorate (DDS). You will take a leading role in establishing and embedding a delivery community of practice focused on increasing delivery maturity, embedding consistent ways of working, and strengthening delivery assurance across the DDS portfolio. Key Accountabilities Lead delivery of large-scale programs and digital products, from discovery through deployment and continuous improvement, working with product managers and service owners, exploring new and innovative ways of working to improve delivery within the organisation Ensure delivery adheres to the Government Service Standard, Technology Code of Practice and CCS governance frameworks. Delivery lead across one or more product teams, ensuring alignment on OKRs: objectives, priorities and timelines, acting as an advocate for Agile principles to ensure delivery best practices are followed (Scrum, Kanban, SAFe / hybrid models) Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third-party sub-contractors utilising effective and appropriate governance mechanisms. Collaborate with other directorates to ensure alignment of delivery with the organisational priorities and governance processes. Work closely with business stakeholders, Product Managers, Designers, Business Analysts, Developers and Testers to drive out value and ensure the efficient delivery of digital products and services.Manage project financials, business case definition and benefit realisation approaches. Ensure delivery artefacts meet CCS assurance requirements, supporting internal and external governance boards with clear, and concise reporting. Define and monitor delivery KPIs such as velocity, lead time and throughput, manage and mitigate risks, dependencies to maintain team velocity and create a high performing team. Proficient in senior stakeholder communication, engagement and change management for effective delivery of products and services through clear roadmaps, sprint planning, agile ceremonies and reviews. You will ensure stakeholders have timely, accurate information and understand the impact of decisions on delivery. Facilitate effective and tailored communication between the organisation and suppliers, manage risks and issues related to supplier delivery, and ensure that contractual deliverables meet quality standards and deadlines on a day to day basis. Mentoring team members; upskilling junior delivery managers and educating the wider digital community and business stakeholders in delivery management best practice and Support the shaping of standards, tools and frameworks that uplift delivery maturity across DDS. Essential Criteria (to be assessed at application stage): Proven experience in delivery/ project management with strong background on Agile methodologies. Agile cert preferred (Scrum master, Safe Agilist, MSP) You can demonstrate practical experience applying Agile principles in complex delivery and service led environments. Experience delivering digital products and services and technical programs (eg. Customer facing tools, web platforms, IDAM, Master Data Model, B2C and B2B platforms) Proven leader of multidisciplinary teams delivering modern digital services, with a track record of managing complex stakeholder relationships across product, design, engineering, and business functions to meet the needs of end users. Comprehensive expertise in GDS standards and the full product development lifecycle, with hands-on experience driving Agile frameworks (Scrum/Kanban) and CI/CD practices using tools like JIRA, Confluence, and ADO Success Profiles (to be assessed at interview): You will be assessed against the following Behaviours: Leadership Delivering at Pace Communicating and Influencing Making Effective Decisions You will be assessed against the following Technical Skills (Some of the below technical skills will be tested via a presentation at interview) Agile and Lean Practices Delivery planning and risk management (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family. What we will offer you, here are some of the benefits you can expect: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays Explore fully how we will reward your work. Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy. We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk Working flexibly, delivering outcomes CCS operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another CCS site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs. . Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Selection Process A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk. Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family. Complaints procedure Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk CCS26 Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. Complaints Procedure Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/ If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk Internal candidates should apply using their Workday account. Please use the careers hub for your application.