National Account Customer Care Executive
At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture. We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient. Solina is a fast‑growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America. By constantly rethinking culinary solutions, we make food matter for people and the planet.
Essential Cuisine Ltd, part of Solina Group, is one of the UK's leading manufacturers and suppliers of stocks, sauces, and gravies to the UK’s foodservice and food manufacturing sectors.
Due to our continued rapid growth, Essential Cuisine Ltd is looking to appoint two National Account Customer Care Executives (one full‑time position and one part‑time position) to join our successful team in Winsford, Cheshire.
In this role, you will make outbound phone calls to chefs, creating new sales opportunities by introducing our product ranges and demonstrating how our solutions can support them in their busy kitchens. Alongside driving sales, you will build and maintain strong, long‑term customer relationships.
Skills / Experience Required
* Customer Service experience
* Outbound telesales / sales experience would be beneficial
* Excellent communication skills and a polite and confident telephone manner
* Experience with CRM system, Microsoft Office, particularly Word and Excel
* Experience in the food industry is an advantage but full training will be given; however a passion for food is essential
* Team player
Responsibilities
* Daily outbound sales calls to existing and prospect customers (chefs)
* Working closely with a Business Development Manager providing support
* Focused campaign calling
* General administration tasks including updating of CRM (Customer Relationship Management) database, Microsoft Office
Qualifications and Education Requirements
* Maths and English GCSE grade C or above
If you are friendly, self‑motivated, and highly driven we would like to hear from you. Please send a covering letter with a detailed CV.
Job Type
* Full time and part time
* Permanent
Additional Pay
* Bonus scheme
Benefits
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
Ability to Commute / Relocate
* Winsford: Must be in commuting distance of Winsford
Education
* GCSE or equivalent (required)
Experience
* Customer service: 1 year (required)
Equal Opportunities
We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment.
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