Job Title: Team Member - Birmingham Location: Birmingham, UK Contract: Full-time, Permanent We are currently seeking a dedicated and experienced Team Member to join our hospitality/hotel industry team in Birmingham. As a Team Member, you will play a key role in ensuring the smooth and efficient running of our establishment, providing exceptional customer service to all guests. Key Responsibilities: - Greeting and welcoming guests in a friendly and professional manner - Assisting with check-ins and check-outs, ensuring accuracy and efficiency - Handling guest inquiries and resolving any issues or complaints promptly - Maintaining cleanliness and tidiness of guest rooms and common areas - Assisting with food and beverage service as required - Collaborating with team members to ensure a seamless guest experience Requirements: - Previous experience in a similar role within the hospitality industry - Excellent communication and customer service skills - Ability to work effectively in a fast-paced environment - Strong attention to detail and a proactive approach to problem-solving - Flexibility to work a variety of shifts, including weekends and holidays If you are a team player with a passion for delivering exceptional service, we would love to hear from you. Join our team in Birmingham and be a part of creating memorable experiences for our guests. Apply now!