Job Description
Assistant Operations Manager – PBSA (Student Accommodation) Nottingham
Salary: £32,240 per annum, plus 5% discretionary bonus
Hours: 37.5 hours per week. Predominantly working 8am – 4pm, Monday to Friday, with cover on late shifts (12.00 – 8pm) and some weekends.
Working for a large, purpose-built student accommodation in Nottingham city centre, the Assistant Operations Manager will be a key part of our client's experienced property team. You’ll ensure the building is maintained to the highest standards and compliant in all areas. Building strong relationships with your team, stakeholders, third-party contractors, and universities is essential.
You will be involved in mini-projects supporting debt management, sales, and summer turnaround preparations. Your role includes championing customer needs, leading by example, and creating a fun, safe, and friendly environment for residents and staff.
Responsibilities include supporting rebooking, sales, events, compliance, safety, and welfare. You will manage certain onsite departments, contribute to the property’s financial performance, and ensure the physical appearance and safety standards are maintained.
The role requires developing your team, understanding individual motivations, and ensuring properties are filled year-round with committed residents. You will collaborate with various business units, including Finance, People, Health and Safety, Marketing, and Procurement, and work closely with the wider team to enhance the customer experience.
You may need to cover Customer Service Advisor shifts and make judgment calls based on available information. The ideal candidate has experience in student accommodation, hospitality, or leisure industries, with strong customer service, management, and facilities management skills. Resilience, decision-making ability, and adaptability are key.
If you’re up for a fun, vibrant environment and ready for a challenge, please apply with your CV. For inquiries, contact Vicky at our Manchester office.
Note: This job posting is active and not expired.
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