We want you to: To manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone. To provide first class, full lifecycle claims handling and act as the primary Policyholder contact.
To help develop technical excellence within the claims team. Assist the training function to build material.
Advise policyholders on general queries and claims queries relevant to their claim or policy
Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action.
Ensure policy covers and limits are applied where applicable.
Take a methodical approach to each claim and working through the processes with each policy holder.
Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible.
Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from to settlement.
Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
Help build processes and material
Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
Negotiate settlement of claims both verbally and in writing.
Constantly seek improvements in how we deliver excellent customer service.
At least 3 years experience in a Home Claims role
25 days Annual leave plus statutory holidays.
On-site gym
Free on-site parking
Free on-site breakfast bar
Discretionary performance related bonus
An extra day’s holiday for your birthday
We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.