Broxtowe Borough Council is seeking an enthusiastic and committed Temporary Accommodation Officer to join our Housing Options Team. This is a rewarding frontline role where you will work directly with customers who are homeless or at risk of homelessness, providing practical support and ensuring temporary accommodation is well managed, safe and suitable.
Key Responsibilities
* Provide day-to-day support to clients living in temporary accommodation, ensuring compliance with licence agreements.
* Manage Council‑owned temporary accommodation, maintaining high standards of safety, security and cleanliness.
* Oversee the management of buildings and individual units, coordinating repairs, maintenance and property‑related issues.
* Carry out face‑to‑face visits with new customers, ensuring they understand their responsibilities and can access relevant benefits and support.
* Manage your own caseload of vulnerable individuals and families, delivering a responsive and person‑centred service.
* Develop and maintain effective partnerships with internal departments, contractors, suppliers and accommodation providers (including B&B proprietors).
We are looking for a resilient and organised individual who thrives in a fast‑paced environment and is passionate about supporting vulnerable people.
You will
* Have experience working with customers, ideally within a housing, support or public service setting.
* Have experience supporting vulnerable individuals or a good understanding of their needs.
* Have knowledge or awareness of tenancy and accommodation management.
* Be able to effectively manage your own caseload and prioritise competing demands.
* Demonstrate strong organisational and time‑management skills.
* Communicate clearly and confidently, both verbally and in writing, including with customers who may be in distress.
* Be aligned with and demonstrate Broxtowe Borough Council's GREAT values and behaviours.
If you are passionate about delivering high‑quality housing support services and want to be part of a team making a positive impact, we'd love to hear from you.
This role is a Disability Confident position. Broxtowe Borough Council is a Disability Confident Employer committed to providing equal opportunities.
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