Director of Golf, Spa and Leisure - Newport, Wales
Up to £78,000 + up to £15, 600 bonus +excellent benefits
We are looking for a Director of Golf, Spa and Leisure to help shape the future of one of the most prestigious 5-star resorts in the world. The resort offers three world class championship golf courses, four retail outlets, leading golf academy, two spa's, two health & fitness clubs and a range of activities that generates a combined turnover of over £10m.
Main Accountabilities
1. Develop and deliver the operational and commercial strategy across Golf, Spa, and Leisure divisions.
2. Lead and oversee all Golf, Spa, Leisure Club, Retail, PGA Services, Membership, and Activity operations.
3. Embed a guest-centric, five-star service culture across all departments.
4. Lead, develop, and manage senior operational teams, including recruitment, performance, and succession planning.
5. Manage budgets and financial performance, driving profitability through cost control, revenue, and yield management.
6. Identify and implement initiatives to improve commercial performance and operational efficiency.
7. Establish, maintain, and enforce SOPs, KPIs, and compliance with health, safety, and hygiene standards.
8. Monitor performance and take corrective action where operational or financial targets are not met.
9. Act as the operational lead for event delivery, supporting sales teams and resort-owned events.
10. Drive continuous improvement and innovation through feedback, evaluation, and measured change.
Benefits
11. 35 Days Holiday including bank holidays
12. 8% company contributory pension
13. Private Healthcare (Family Cover)
14. Critical Illness Cover & Life Assurance
15. Financial & Well-being Support
16. Family Leisure Club Membership
17. Free Parking
18. Ongoing Professional Development & Learning Opportunities
19. Discounts across the group
20. Support with relocation
The ideal candidate
21. At least 3-years senior strategic leadership experience in a similar Director/General Manager role with expertise in at least two of golf, leisure or spa.
22. Experience of leading large multi-faceted teams, fostering a culture of 5-star standards and a drive for results.
23. Experience of yield management, budgeting, revenue forecasting, capital expenditure, stock management and marketing plans.
24. Experience in delivering large scale corporate, charity and ideally golf events.
25. Experience of collaboration and relationships building with internal and external stakeholders.
26. Ability to work flexibly, including evenings and weekends.