Overview
Do you have recent Personal Injury or Credit Hire experience?
Our Claims Validation Handlers prevent and detect motor claims fraud defending the company from suffering unnecessary losses. They do this by managing a portfolio of suspected fraudulent claims by conducting desktop enquiries, including database searches and arranging investigations appropriate to the claim to achieve a cost-efficient conclusion and minimal financial loss to the company.
The location for this role is our Swansea office and the classification is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.
Reporting to a Claims Validation Unit Team Leader your main responsibilities in the role will be to:
1. Investigate and resolve fraud claims in order to drive optimum outcomes whilst controlling the investigation and litigation costs
2. Manage referral allocation to ensure that appropriate cases are retained, development feedback provided to individuals on cases that are returned to business units and use the information to constantly review the Fraud Indicators & Mandatory Referrals into CVU
3. Assist in the development and application of claims strategies with an aim to conclude claims in an economical and efficient way and to drive down the length of ‘claims lifecycle’
4. Assist in identifying threats and opportunities in the market and external environment
5. Contribute to the development of change solutions to optimise ERS technical and operational response
6. Identify contribution and other recovery issues and ensure that these are successfully pursued
What you’ll get in return:
7. 25 days holiday
8. Discretionary bonus scheme
9. Employee assistance programme
10. Annual holiday buy (up to 3 extra days)
11. Salary sacrifice benefits
12. Annual benefits reviews
13. Professional qualifications and study support
We’d like to hear from you, if you have:
14. Excellent decision making and problem-solving skills, capable of defining problems clearly and logically and able to make key decisions in order to achieve your goals
15. Commercial awareness and will be aware of the effect that internal and external variables can have on business operations
16. A strong knowledge of dealing with Indemnity, Liability, Credit Hire, and Personal Injury is highly preferable
17. Knowledge of fraud indicators
18. Awareness of pre and post litigation procedures
19. Current knowledge of compliance, regulatory and statutory requirements