Customer Services - It’s a People Thing
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, then there’s a place for you in our Customer Service team.
It’s not just about what you know; it’s about who you are. As a Hire Controller, you’ll play a vital role in our business by looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your day will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. You'll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.
This opportunity is ideal for individuals from a customer service background, preferably with industry experience, who want to see the tangible impact of their work in a hands-on, operational, service-focused environment.
What We Offer
Joining a successful FTSE100 company, the UK’s largest equipment rental provider, you’ll benefit from an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy or sell), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
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