We are looking for aContract Managerto join our key account teamsat Thermatic Technical FM.
As a Thermatic Contract Manager you are a member of an Accounts team. The role of Contract Manager is responsible for managing the day-to-day delivery of facilities management services for one or more client contracts, ensuring high standards, compliance, and client satisfaction. The role balances operational oversight with client engagement and may include line management of supervisors and administrative staff. It plays a critical role in supporting service quality, cost control, and the effective use of systems and technology.
The Benefits:
* 33 days holiday (inc bank holidays) + a day off on your Birthday
* Auto-enrolment Pension
* Death in Service Insurance @ 4 X salary
* Extensive Healthcare & Wellbeing provisions including:
o Private Medical Insurance (no excess)
o Dental & Optical cash back scheme
o Employee Assistance Programme
o Access to virtual GP support
o Health discounts
o Access to annual health screening
* Enhanced Family Leave policies
* Free parking
* Company events
* Gym facilities onsite
* Referral bonus
* Employee of the Month awards
* Long Service Awards
Hours & Location of Work:
Main location -Our head office is based in Salford, Manchester. Opportunities to work remotelyworking areavailable, however the role requires some office presence is required.
Monday to Friday, 8am to 5pm - 40 hour working week.Opportunities to work flexibly are available.
Required Knowledge, Skills, & Behaviours:
* Strong knowledge of technical and soft Facilities Mabagementservice delivery, including SLAs, KPIs, compliance, and H&S regulations (e.g., RAMS, permit-to-work).
* Proficient in CAFM systems for scheduling, tracking, reporting, and Microsoft Office.
* Commercially aware: budgeting, cost control, invoicing, and procurement processes.
* Familiar with digital transformation trends in Facilities Management, including automation and AI.
* Understanding of social value, sustainability, and supply chain management.
* Proven experience managing or coordinating Facilities Management services across commercial contracts.
* Client-facing, with a track record of meeting KPIs and service standards.
* Supervisory/team leadership experience; ability to coach and support staff.
* Exposure to system improvements, digital initiatives, and service innovations.
* Desirable: IOSH Managing Safely; IWFM Level 3 or higher (or working towards).
Responsibilities include:
* Manage day-to-day Facilities Management service delivery across 1–2 client contracts.
* Serve as primary client contact for operational matters; attend meetings and resolve issues.
* Ensure compliance with SLAs, KPIs, budgets, and H&S requirements.
* Coordinate engineers, subcontractors, and suppliers; ensure RAMS, permits, and materials are in place.
* Line-manage supervisors/admins where applicable, providing support and guidance.
* Use CAFM for job management, performance monitoring, and reporting.
* Monitor costs, raise POs, reconcile spend, and ensure accurate invoicing.
* Support contract reporting, audits, and client reviews with accurate data.
* Drive service improvements and digital/automation initiatives.
* Promote H&S culture and compliance across the contract.
* Contribute to social value and sustainability objectives.
* Support mobilisation and transition of new contracts as needed.
Our People
We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.
We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.
We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.
Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.
Guaranteed Interview Commitment– We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
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