Job Description
ICT Technician | IT Support | Customer-Facing Environment | Up to £32,000 + Benefits | Glasgow
An ICT Technician is required to join a growing IT function within, a leading provider of compliance and energy services. This is a dynamic, hands-on role offering the opportunity to provide both remote and on-site technical support across a multi-site organisation.
You will play a key role in ensuring the smooth operation of IT services, taking ownership of incidents and working through to resolution. This position offers a broad scope, allowing you to contribute ideas, support infrastructure, and gain exposure to a wide range of technologies within a supportive environment.
The Role
As an ICT Technician, you will:
* Provide remote and on-site technical support across hardware and software environments
* Act as an escalation point for Service Desk colleagues
* Log, manage, and resolve incidents in line with ITIL service management processes
* Troubleshoot issues and aim for first-time resolution in line with SLAs
* Maintain ownership of tickets, ensuring clear communication with users
* Support and monitor ICT infrastructure, escalating where required
* Assist with hardware, system administration, and telephony support
* Provide guidance to users on the effective and secure use of IT systems
* Contribute to reporting, analysis, and continuous service improvement
* Stay informed on planned changes and infrastructure updates
Experience Required
* Previous experience in an IT Support / 2nd Line / ICT Technician role
* Strong troubleshooting skills across hardware and software
* Experience working within ITIL-based environments
* Excellent communication skills with a user-focused approach
* Ability to manage and prioritise workload effectively
* Experience with ticketing systems and SLAs
* Strong organisational and analytical skills
Certifications / Requirements
* ITIL Foundation (preferred)
* CompTIA A+ / Network+ (or equivalent)
* Full UK driving licence (essential)
Key Points
Up to £32,000 + Benefits
Glasgow
Strong opportunity for growth, ownership, and exposure to wider infrastructure