Join to apply for the Resident Liaison Manager role at InVision Group Ltd
This range is provided by InVision Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Our client is a well-established, multidisciplinary contractor with a strong reputation across the UK. They deliver specialist services across sectors including construction, fire protection, civil engineering, concrete cutting, and structural alterations. Their Fire Protection & Remediation division plays a critical role in bringing residential buildings up to current fire safety standards, particularly in response to post-Grenfell compliance requirements. With a focus on safety, technical excellence, and long-term client relationships, the business operates with a secure pipeline of work and a collaborative, people-first culture.
Role
As a Resident Liaison Manager, you will act as the key point of contact for residents affected by our refurbishment projects. You will report directly to the Operations Manager responsible for the contracts. Your responsibilities include ensuring high standards of internal communication, achieving KPIs, and taking ownership of the Resident Liaison team. You will have input into recruitment and onboarding and manage a team below you. This role offers the opportunity to work with an established contractor and take full ownership of a team.
Key Responsibilities
1. Allocate workloads, oversee performance, and provide training or mentorship.
2. Develop resident engagement strategies for large or multi-site projects.
3. Represent the liaison function in meetings with senior stakeholders, clients, and local authorities.
4. Prepare reports and presentations for internal management and external partners.
5. Handle high-level or escalated resident complaints and sensitive issues.
6. Organise and attend resident meetings, providing clear updates and managing expectations.
7. Develop and distribute resident communication materials (letters, notices, updates).
8. Coordinate access for site teams and manage resident queries or complaints effectively.
9. Support vulnerable residents and liaise with external support agencies where needed.
10. Maintain records of interactions, issues raised, and actions taken.
11. Monitor resident satisfaction and support continuous improvement in service delivery.
Requirements
1. Strong experience working in a Resident Liaison Manager role.
2. Longevity with current or recent employer.
3. Ability to manage and motivate a team.
4. Strong communication and interpersonal skills, with a customer-first mindset.
5. Experience on social housing contracts.
6. Ability to manage sensitive situations calmly and professionally.
7. Full UK driving license and willingness to travel to project sites as required.
What We Offer
£50,000 - £55,000 plus benefits package, including Vehicle or Vehicle Allowance, Fuel Card, Pension Contributions, etc.
If interested and you believe you meet the requirements, please apply with your CV. All suitable applicants will be contacted for an initial discussion.
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