Join to apply for the Service Desk Coordinator, Magor, UK role at Indigo
Fantastic entry-level opportunity into IT & Telecommunications. Full training provided; previous tech skills are an advantage but not required.
Shift Basis: 4 on 4 off, 2 days, 2 nights. 10-hour days (07:00-17:00), 14-hour nights (17:00-07:00).
Job Purpose
The Indigo GSD (Global Service Desk) supports top-tier customers worldwide with engineering resources and technical services. Based in South Wales, staffed 24/7/365, with established procedures.
The role involves clear communication, attention to detail, multi-tasking, and prioritization. Additional duties may be assigned as needed.
Principal Responsibilities
1. Answer and process customer fault calls professionally and consistently.
2. Log support calls accurately, adhering to SLA metrics.
3. Manage faults through to resolution, liaising with third-party suppliers.
4. Update the fault management system regularly.
5. Keep customers informed about progress.
6. Dispatch engineering resources worldwide as needed.
7. Monitor support email and third-party systems to meet SLAs.
8. Follow processes before escalating issues.
9. Perform ad-hoc tasks as assigned by managers.
Additional Responsibilities
* Represent Indigo professionally and promote company culture.
* Maintain high customer service standards.
* Comply with health & safety standards.
Work Environment
Based at the Magor office.
Candidate Profile
* Experience in Service Desk roles is advantageous.
* Strong relationship-building skills.
* Analytical, detail-oriented, and customer-focused.
* Excellent communication skills in English.
* Motivated to learn and develop skills.
* Ability to multitask, prioritize, and work independently.
* Calm under pressure.
* Proficient in Microsoft Office.
* Trustworthy and honest.
Contract Details
Initial 3-month assignment with potential to become permanent.
Company Culture & Benefits
Indigo values diversity, integrity, and merit. Committed to inclusivity and employee growth. Recognized as a top UK tech company, with a global presence and a diverse workforce. Offers opportunities for personal and professional development, fostering a respectful and innovative environment. Celebrates differences and supports career progression for all employees.
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