Hours: 37 per week
Contract: 6‑month contract, potential to extend or become permanent
Role Purpose
To provide comprehensive administrative support to the Homes and Properties team, ensuring the council delivers safe, clean, and accessible homes while offering a high‑quality customer experience to tenants and leaseholders.
Key Responsibilities
* Provide full administrative support to the housing maintenance and repairs team, work planners, and building maintenance surveyors.
* Act as a liaison between tenancy/lettings teams, customer contact centre, tenants, leaseholders, and operations teams.
* Manage customer satisfaction surveys, analyse results, and contribute to KPI reporting.
* Handle tenant enquiries, preventing escalation to formal complaints, and provide updates on repair progress.
* Support temporary relocations where required.
* Assist with complaints, disrepair cases, and ombudsman investigations, including gathering information and identifying themes.
* Manage the Damp, Condensation & Mould (DCM) inbox, prioritising inspections and follow‑on works, liaising with contractors, and ensuring completion.
* Maintain accurate electronic records and information systems.
* Work collaboratively within the team, contributing to shared tasks and service delivery.
* Meet agreed service standards and KPIs.
* Undertake any additional duties appropriate to the role