Description:
The Role:
• In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
• Escalate problems and cases to Team Leader.
• Be a point of reference on technical issues and non-standard cases.
• Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
• Monitor own projects via the Team Planner to ensure agreed target dates are achieved.
• Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions.
• Monitor and manage data cleaning requirements.
• On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.
• Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop procedure notes that can be used by the whole team to process all schemes
• Develop team members understanding both UK / Rightshore in running / managing reporting
The Requirements:
• Experience of dealing with occupational pension schemes.
• Experience of coaching and supporting less experienced associates.
• Experience of working on projects an advantage.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy with good analytical skills.
• Customer and quality focused.
• Computer literate with experience of using Excel spreadsheets and calculations