Credit Controller
Credit Controller
place Ripon
Role overview
As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.
Essential Duties:
* Opening new accounts and responsible for the day-to-day management of your customer base.
* Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
* Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer’s attention to obtain payment of due/overdue depts.
* Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
* Resolving queries both internally and externally around outstanding invoices.
* Agree, negotiate, and enforce re-payment plans.
* Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies.
* Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
* Managing credit limits in-line with relevant authorisations and escalate where required to the Credit Control Manager.
* Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
* Have a flexible approach to an ever-changing workload with the ability to prioritise.
* These duties are not exhaustive and may vary from time to time, depending on the needs of the business.
Skills & Qualifications:
* Minimum of 3 years’ experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.
* Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
* Have an excellent telephone manner.
* Team player with proactive positive attitude and strong organisational skills.
* A systematic approach and an eye for detail.
* Ability to influence, negotiate and make judgements on need for consultation and escalation.
Benefits
* Company pension scheme.
* Company sick scheme.
* 24 days holiday plus bank holidays.
* Day off for your birthday.
* Life insurance x 3 salary.
* Tailored career path.
* Manufacturer training.
* Employee uniform.
* Staff discount on showroom items.
* Free on-site parking.
* Health and well-being support line.
* Employer funded Cash plan to support with covering employees’ regular healthcare expenses.