Social network you want to login/join with:
Client:
Location:
Reading, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
b8120152e08a
Job Views:
3
Posted:
10.05.2025
Expiry Date:
24.06.2025
Job Description:
Office Angels are currently recruiting for a Bilingual Customer Support Specialist - Norwegian/Swedish for our client based in Reading.
Location: Reading
About the role:
Are you passionate about delivering exceptional customer service? Do you speak Swedish or Norwegian fluently and want to make a real impact in the automotive industry? If so, we want to hear from you!
Our client is seeking a dedicated Bilingual Customer Support Specialist to join their dynamic team. In this role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression.
Key Responsibilities:
* Respond to phone and email inquiries promptly, adhering to SLA agreements.
* Log customer queries and issues using call logging software.
* Maintain external and internal SLAs for top-notch service.
* Conduct data analysis and publish financial reports.
* Ensure customer service requirements are met per SLA.
* Control user registration and access to services.
What We're Looking For:
* A strong customer focus and ability to create positive experiences.
* Effective communication skills in Swedish or Norwegian (fluent) and English (verbal and written).
* High numeracy and attention to detail.
* A collaborative team player who thrives in a supportive environment.
* Good IT skills for navigating various systems and software.
* Excellent problem-solving skills with effective solutions.
Note: Only shortlisted candidates will be contacted. Your application will be handled confidentially.
Office Angels is an employment agency and an equal opportunities employer committed to diversity and inclusion. We respect and value all ethnicities, ages, religions, sexual orientations, gender identities, abilities, and more. If you need reasonable adjustments, please let us know.
#J-18808-Ljbffr