* A market leading international business
* A great team environment, a supportive team and great place to grow your career.
About Our Client
This role is within a medium-sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast-paced environment, offering opportunities for growth and development.
Job Description
* Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.
* Coordinate with internal departments to manage service-related requests and concerns.
* Maintain accurate records of customer interactions and transactions in the system.
* Monitor and track shipments, providing updates to customers as required.
* Assist in resolving service issues, escalating complex cases when necessary.
* Ensure compliance with company policies and procedures during all interactions.
* Provide support in preparing reports and documentation for management review.
* Contribute to continuous improvement initiatives to enhance customer satisfaction.
The Successful Applicant
A successful Customer Service Coordinator should have:
* Experience in a customer service role, ideally within a B2B environment.
* Dealing with all areas of customer service
* Strong communication and interpersonal skills for effective customer engagement.
* Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
* An ability to multitask and prioritise workloads effectively in a fast-paced environment.
* Keen attention to detail to ensure accuracy in all tasks.
* A proactive approach to problem-solving and a focus on delivering excellent service.
What's on Offer
* Competitive salary in the range of £23,500 to £25,000 depending on experience.
* Permanent role with opportunities for career progression.
* Generous holiday leave and a supportive working environment in Marlow.
* An engaging role in the transport and distribution industry with a focus on professional growth.
If you are passionate about customer service and eager to contribute to a thriving organisation, we encourage you to apply today! #J-18808-Ljbffr