Overview
Enquiries Coordinator (Volunteer role - not paid) | Clacton-on-Sea, CO15 1NZ
Contract Type: Flexible
Job Category: Customer Support/Client Care
Location: Age Well East, Clacton-On-Sea, Essex, CO15 1NZ or Hybrid / Remote
Hours: Flexible hours available – ideally 4 to 8 hours per week during Monday to Friday, 9am–5pm.
About the Role
As an Enquiries Coordinator, you’ll be the first point of contact for Age Well East, providing a warm, compassionate welcome to older people, carers, and professionals seeking support. You’ll actively listen to enquiries made via phone or email, offering information, signposting to trusted external services, or referring clients to our internal services such as advice and welfare, dementia support, befriending, and carer support.
You’ll also maintain accurate records using our Salesforce CRM system – logging enquiries and creating case files. You’ll be supported to stay informed about local services, including our list of trusted tradespeople (e.g., gardeners, cleaners, handymen), and help connect people with safe and appropriate support.
What We’re Looking For
* Kindness, patience, and compassion
* Clear and articulate communication skills
* An understanding (or willingness to learn) of the challenges older people face
* Confidence in using a computer and database (training provided)
* Ability to follow confidentiality and data protection law
* A background in social care, advice, or advocacy is helpful but not essential
What You’ll Gain
* Full training and ongoing support
* Experience in client support and referral coordination
* The opportunity to make a meaningful difference in someone’s life
An enhanced DBS disclosure is a requirement for this role. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our staff and clients.
Age Well East is committed to being an equal opportunities organisation and welcomes applications from volunteers of all ages, backgrounds, and communities.
Join us in empowering people to age well.
Additional Information
The following content displays a map of the job's location - Clacton-on-Sea
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