POSITION SUMMARY
The Global Manager, Technical Documentation will lead a growing global team responsible for developing, maintaining, and continuously improving all customer-facing and service-related technical content — including owner's manuals, spare parts catalogs, service documentation, and other product literature.
This role will be accountable for defining and executing a multi-channel documentation strategy that enhances user experience, supports regulatory compliance, and enables scalability across print, digital, and online delivery platforms.
The ideal candidate combines strong leadership and organizational skills with a deep understanding of technical communication, content management, and digital publishing within a global engineering and manufacturing environment.
PRINCIPAL JOB DUTIES & RESPONSIBILITIES
* Lead and develop a team of 3-4 (and growing) technical documentation professionals across global locations (2 currently located in Brierley Hill, UK).
* Define and implement the global technical documentation strategy, aligning with corporate standards and brand guidelines.
* Oversee creation, translation, and maintenance of owner's manuals, spare parts catalogs, service instructions, and other technical publications.
* Champion the evolution from traditional print documentation to modern, multi-channel delivery models (e.g., online, digital PDF, interactive web-based tools).
* Partner with R&D, Product Management, Regulatory, and IT to ensure documentation accuracy, compliance, and accessibility.
* Drive adoption of structured authoring tools, content management systems (CMS), and reusable content approaches.
* Ensure that the team is effectively engaged in supporting NPD and sustaining engineering efforts across ALL segments
* Develop and monitor documentation KPIs and continuous improvement plans to enhance efficiency, quality, and customer experience.
* Manage external vendors and translation partners as needed.
* Establish and maintain document control processes to ensure consistency and compliance across all product lines and geographies.
* Foster collaboration, knowledge sharing, and professional growth within the global documentation team
REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE
* Bachelor's degree in Technical Communication, Engineering, or a related field
* Experience in technical documentation, technical communication, or product information management roles.
* 3+ years in leadership, management, or team lead capacity.
* Experience managing or authoring content for complex mechanical or electromechanical products.
* Strong understanding of documentation standards, regulatory requirements, and best practices for global markets.
* Proven experience with content management systems (CMS), structured authoring (e.g., DITA or XML-based approaches), and digital publishing platforms.
* Familiarity with illustration tools, CAD-based graphics, and spare parts documentation processes preferred.
* Demonstrated success leading cross-functional initiatives and driving change across global teams.
* Excellent communication, collaboration, and organizational skills.
* Fluent in English (written and verbal); proficiency in additional languages is a plus.
COMPETENCIES
* Technical Expertise - Depth of knowledge and skill in a technical area.
* Fostering Innovation - Demonstrating support for innovation and for organizational changes needed to improve the organizations effectiveness.
* Results Orientation - Focusing on the desired end result of one's own or one's unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
* Establishing Focus - Developing and communicating goals in support of the business's mission.
* Managing Performance - Taking responsibility for one's own or one's employees' performance, by setting clear goals and expectations.
* Customer Orientation - Demonstrated concern for satisfying one's external and/or internal customers.
PHYSICAL REQUIREMENTS
* Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
* Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
* Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions.
* Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
* Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
* Speech Clarity - The ability to speak clearly so others will understand you.
* Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
* Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
* Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
* Written Comprehension - The ability to read and understand information and ideas presented in writing.
* Written Expression - The ability to communicate information and ideas in writing so others will understand.
* Attendance - Regular attendance is required.
* Overtime - Must be able to work overtime, as required
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