Planner / Scheduler required for the UK's leading facilities management company. The business look after a large customer base, from banks and retailers to government offices. This role will involve using scheduling software to manage the delivery of jobs allocated to the engineering delivery. Then, using the systems and processes, to ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.
This role would suit someone with a planning / scheduling background within a service delivery or contact centre environment and offers a competitive salary of £25,500pa, rising to £26,750pa after 3 months!
What will you be doing as a Planner / Scheduler?
Act as the first point of contact for client inquiries, providing timely and accurate responses to build and maintain strong client relationships
Coordinate with the mobile workforce and vendors, ensuring seamless scheduling and execution of facility management tasks
Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services
Manage and resolve any...