Job Overview
This position is a key role within the sales team, responsible for supporting global sales operations, handling order fulfilment, and ensuring seamless coordination between customers, internal teams, and logistics partners. This role requires strong communication skills and attention to detail. Working hours Monday to Thursday 08:00 – 16:30, Friday 08:00 – 16:00; with 30-minute daily lunch break.
Duties
Sales Administration & Customer Support:
* Serve as the primary point of contact for customer inquiries, providing exceptional service and timely responses.
* Develop product knowledge and learn about the international casino sector.
* Process and handle customer orders, ensuring accuracy and adherence to lead times.
* Prepare and issue quotations, proforma invoices, order confirmations, and related sales & logistics documentation.
* Maintain and update customer records in the CRM system.
* Following up on outstanding quotations.
* Work closely with customers to understand their needs, provide product information, and resolve any issues and informing customers of order progress.
* Assist in contract management, ensuring all agreements and documentation comply with company policies.
* Follow up on leads generated at trade shows to drive sales opportunities.
* Build and maintain strong relationships with customers and key industry stakeholders.
Logistics & Order Fulfilment:
* Coordinate global shipping and delivery of gaming equipment, ensuring timely and cost-effective fulfilment.
* Work with freight forwarders, customs brokers, Chambers of Commerce and warehouses to manage shipments and compliance requirements.
* Handle all shipping documentation, including invoices, packing lists, and regulatory paperwork.
* Monitor inventory levels and collaborate with procurement and production teams to prevent shortages or delays.
* Proactively resolve logistics challenges such as shipping delays, damaged goods, and customs issues.
Administrative & Compliance Support:
* Ensure all shipments comply with gaming industry regulations and country-specific import/export laws.
* Maintain accurate records of sales transactions, shipments and regulatory documentation.
* Support process improvements to enhance efficiency and customer experience.
Experience
* Experience in sales administration, customer support, or sales coordination (experience in gaming, casino, or manufacturing industries is a plus).
* Strong interpersonal and communication skills with a customer-first mindset.
* Proficiency in MS Office (Excel, Word, Outlook) and CRM/ERP systems. Full in-house training will be provided.
* Strong organizational skills and ability to handle multiple priorities.
* Knowledge of international shipping, customs regulations, and compliance is a plus.
* Driving license is essential due to premises location.
General Work Ethic:
* Willingness to work hard is essential.
* Conscientious.
* Team player.
* Friendly manner.
Job Types: Full-time, Permanent
Pay: £24,420.00-£32,000.00 per year
Benefits:
* Company pension
* On-site parking
Experience:
* Administrative: 4 years (required)
* Customer service: 4 years (required)
Work Location: In person