IT Support Technician
Are you an experienced IT Support Technician who enjoys solving technical problems and keeping business-critical systems running smoothly?
My client is seeking an IT Support Technician to play a key role in supporting and maintaining their internal IT infrastructure. This position will involve providing hands-on technical support to internal users, ensuring systems remain stable, secure, and high-performing, while contributing to ongoing IT improvement projects during a period of growth.
This is an excellent opportunity for someone who enjoys a varied support role, working across infrastructure, end-user support, and incident resolution in a collaborative environment.
Key Responsibilities
* Provide day-to-day support across the organisation's LAN, WAN, Wi-Fi, and firewall infrastructure
* Diagnose and resolve hardware and software issues across desktops, laptops, printers, and mobile devices
* Manage user accounts and permissions within Active Directory, Group Policy, and Microsoft 365
* Log and manage service requests and incidents, ensuring timely resolution and accurate documentation
* Conduct root cause analysis for infrastructure or security incidents and implement corrective actions
* Maintain detailed records of incidents, resolutions, and technical changes
* Work with third-party vendors to resolve hardware or software issues when required
* Create and maintain internal documentation and knowledge base articles
* Provide basic user training and promote self-service IT resources where appropriate
* Contribute to ongoing IT infrastructure and improvement projects
Required Experience
* Minimum 4 years' experience in an IT Support or Technical Support role
* Strong hands-on experience with Windows and macOS environments
* Experience working with Active Directory, Group Policies, and Microsoft 365 administration
* Familiarity with remote desktop and helpdesk tools
* Solid understanding of networking concepts and infrastructure support
* Experience troubleshooting hardware, software, and connectivity issues
Key Skills
* Strong troubleshooting and problem-solving abilities
* Excellent communication and user support skills
* Experience supporting network infrastructure and security best practices
* Ability to manage multiple support requests effectively
* A proactive and customer-focused approach to IT support
* Ability to work both independently and as part of a wider IT team
What's on Offer
* Opportunity to work within a growing and innovative organisation
* Exposure to a wide range of IT systems and infrastructure projects
* A collaborative environment with opportunities to develop technically
If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.