2nd Line Technician
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Location: Ringwood, Hampshire
Salary: £26,000 – £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
* Receiving technical escalations from 1st Line
* Performing routine maintenance checks and updates
* Supporting the 1st Line team and knowledge sharing
* Progressing and closing incidents and requests
* Liaising with internal and external customers
* On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint
Role‑specific training is available through Microsoft Learn.
Skills and Experience
* A good knowledge of IT troubleshooting and problem solving
* Experience within an IT customer service environment
* Taking responsibility for your workload
* Be helpful and approachable
* Excellent time management skills
* Good communicator
* Working knowledge of ITIL
* Experience using Microsoft services
This role is subject to a clear standard DBS check being received.
The Package
* Ongoing training and support
* Company Profit Share (first £3,600 is tax free)
* 22 days annual leave plus bank holidays, increasing with length of service
* Birthday as additional paid leave
* Company sick pay policy
* Pension Scheme
* Private Medical Insurance including Dental
* Free Parking
* Hybrid Working
* Progression opportunities
* Fresh fruit, the occasional pizza and a posh coffee machine
Trusted Technology Partnership
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.
We are an Employee Ownership Trust – a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Join our friendly company, where a great team and a positive culture await you.
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