Customer Service Administrator
About the Role
We are recruiting on behalf of our client, based in Sawston/Fenstanton, who is looking for a new team member to join their busy and friendly Customer Service team. This role will be a mix of delivery scheduling and Customer Service, so the successful candidate will need strong organisational and coordination skills, along with the ability to prioritise their workload in a fast-paced environment.
The ideal candidate will have previous experience working in a Customer Service environment and will be confident liaising with customers, the sales team, and both the warehouse and transport teams. As this is a customer-facing role, excellent communication skills are essential, along with a good working knowledge of MS Office.
What Youll Be Doing
1. Communicating with customers over the phone/emails
2. Requesting and processing payments
3. Scheduling collections from the main warehouse and showrooms, ensuring relevant calendars are kept up to date and raising dispatch notes when required
4. Scheduling deliveries
5. Liaising with various departments, including Warehouse, Transport, and Accounts
6. Routing delivery vehicle, as well ...