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Customer Operations Supervisor - Global Luxury Fashion House, slough
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Client:
MODE SEARCH Ltd.
Location:
slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Mode Search is proud to be partnering with a Luxury Fashion Brand to support them in hiring a Customer Operations Supervisor
A prestigious global luxury fashion house is seeking a Customer Operations Supervisor to join its London headquarters. This is an exciting opportunity to support and lead a team in a fast-paced, international customer service function at the heart of a renowned brand celebrated for creativity, craftsmanship, and innovation.
The role:
* Coordinate customer service operations and support cross-functional teams across Sales, Logistics, Planning, and Finance
* Ensure timely, accurate order flow from sales campaign through to product delivery
* Lead and support a small team, driving operational excellence and smooth execution
* Act as a key liaison between customers and internal departments, ensuring outstanding service standards
* Contribute directly to revenue targets by managing seasonal reassortments and timely allocations
* Gather and share customer insights to support business growth and market trends
Requirements:
* Minimum 5 years’ experience in a customer-facing operations or service coordination role, ideally within luxury or fashion
* Fluency in Italian and English (additional languages a plus)
* Proficient in MS Office, SAP, AS400, and data/reporting tools
* Proactive, collaborative, and solutions-focused mindset
* Excellent communication and interpersonal skills
* Strong leadership qualities with proven team coordination experience
This is a fantastic role for someone who thrives in a collaborative, high-end fashion environment and wants to help deliver best-in-class service experiences.
Location: Central London (hybrid) 4 days in the office, 1 day from home
Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
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